Help centre
Frequently asked questions
Clear answers about shopping, sizing, payments, orders, delivery and returns.
Delivery4 answers
Does Casava Vogue deliver across Kenya?
Yes. Delivery is arranged to supported locations across Kenya. The available delivery or collection option is confirmed during checkout or fulfilment.
How long does delivery take?
Locally available items may arrive sooner. Sourced items normally complete the overseas journey in around 2–3 weeks, followed by final delivery arrangements.
How will I know when my order is ready for final delivery?
We use the contact details on your order to coordinate the final location once the package is ready for local delivery.
What happens if my package is lost?
Contact customer care with your order number. Casava Vogue will investigate the delivery and help resolve an eligible lost-package or delivery issue.