Help centre
Frequently asked questions
Clear answers about shopping, sizing, payments, orders, delivery and returns.
Orders4 answers
Where can I find my order number?
Your order number appears in your order confirmation and in the Orders section of your Casava Vogue account. Keep it available when contacting customer care.
How do I check the status of my order?
Sign in and open Orders, or use Order tracking from the website footer and enter your order number. Available preparation and delivery updates will be shown there.
Can I change an order after placing it?
Contact customer care as soon as possible with your order number. A change is only possible if preparation or fulfilment has not progressed too far.
What does preparing mean on my order?
Preparing means your payment has been confirmed and the items are being checked and made ready for fulfilment and shipping.