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Frequently asked questions
Clear answers about shopping, sizing, payments, orders, delivery and returns.
Payments4 answers
Which payment methods can I use?
The payment options currently available to your order are displayed during checkout. Follow the on-screen instructions for the option you select.
How do I know whether my payment was received?
A successful payment is reflected in your order status and confirmation. If the status does not update, keep the payment reference and contact customer care.
Why is my order still awaiting payment?
A payment may still be processing, may have been cancelled, or may not have matched the order. Check your payment prompt and transaction message before trying again.
Is a cancelled order included in the amount paid?
No. Cancelled orders are excluded from completed revenue and their products are not treated as sold.