Help centre
Frequently asked questions
Clear answers about shopping, sizing, payments, orders, delivery and returns.
How do I request a return or report a problem?
Contact customer care with your order number, the affected item and clear details of the issue. Include photos when they help explain the problem.
Can every item be returned?
Return eligibility depends on the item, its condition and the reason for the request. Customer care will review the order against the current returns terms.
What should I do if I receive the wrong or damaged item?
Do not use the item. Contact customer care promptly with your order number and clear photos of the item, packaging and any visible damage.
Where can I read the full returns terms?
Open Terms from the website footer to review the current return, refund and order-resolution conditions.
Need help with a return or refund? Contact customer care with your order number before sending an item back. We will confirm the next steps for your order.